Update - We are actively monitoring the rebuild of historical data related to this incident. During this process, some historical records may be temporarily unavailable. New activity and data created after the fix are processing normally. The rebuild is expected to take several days to complete. We will provide our next update within 7 days, or sooner if the timeline changes. We are continuing to monitor progress to ensure data integrity and system stability.
Feb 26, 2026 - 14:51 CST
Monitoring - A fix has been implemented for the issue affecting the Activity API. We are actively monitoring the system to ensure outbound API items, including marketing webhooks, are processing as expected.
During this time, some requests may return 404 responses. This behavior is expected as systems stabilize.
Activity data generated during the outage window may be incomplete. However, all new activity data is processing successfully and is fully available.
We will continue to monitor and provide updates as needed.
Feb 24, 2026 - 14:01 CST
Investigating - We are currently investigating an issue affecting the Activity API. Our team is assessing the scope and potential impact.
This issue may result in delays for API items, including marketing webhooks. We will provide additional updates as more information becomes available.
Feb 24, 2026 - 12:03 CST
This is Total Expert's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
Resolved -
The issue impacting email delivery for some campaigns has been resolved. Our team identified the root cause and implemented a fix. All emails are now processing as expected.
Thank you for your patience.
Feb 20, 21:09 CST
Identified -
We’ve identified the issue and implemented a fix. Emails for the impacted campaigns are now processing normally.
Feb 20, 20:46 CST
Investigating -
We are currently looking into an issue that is impacting email delivery for some marketing campaigns (campaign builder and Journeys). At this time, SMS (text messages) and system notifications are not affected. We will provide updates as more information becomes available.
Feb 20, 19:00 CST