This is Total Expert's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
Resolved -
This incident has been resolved.
Nov 21, 12:09 CST
Update -
We are continuing to monitor progress of imports
Nov 21, 11:26 CST
Update -
We are continuing to monitor progress of imports
Nov 21, 09:49 CST
Monitoring -
The Encompass API began processing imports again at 7:45AM ET and we are monitoring progress of imports. We are analyzing to determine if any data was missed and evaluating options for recovery.
Nov 21, 08:17 CST
Identified -
The Encompass API is returning errors for a subset of organizations. Scheduled data imports are failing for these organizations.
Nov 21, 05:38 CST
Resolved -
We have confirmed that both standard and custom focused views are now loading properly. Thank you for your patience while we worked to resolve this issue.
Nov 18, 17:04 CST
Monitoring -
We have identified a resolution and are in the process of deploying a fix. We will provide an update within the hour once the issue has been confirmed as resolved.
Nov 18, 16:42 CST
Investigating -
We are currently experiencing an issue affecting the loading of both standard and custom focused views. Our team is actively investigating its root cause to develop a resolution.
Nov 18, 15:57 CST