Intermittent failure of Encompass imports
Incident Report for Total Expert
Resolved
This incident has been resolved.
Posted Nov 21, 2024 - 12:09 CST
Update
We are continuing to monitor progress of imports
Posted Nov 21, 2024 - 11:26 CST
Update
We are continuing to monitor progress of imports
Posted Nov 21, 2024 - 09:49 CST
Monitoring
The Encompass API began processing imports again at 7:45AM ET and we are monitoring progress of imports. We are analyzing to determine if any data was missed and evaluating options for recovery.
Posted Nov 21, 2024 - 08:17 CST
Identified
The Encompass API is returning errors for a subset of organizations. Scheduled data imports are failing for these organizations.
Posted Nov 21, 2024 - 05:38 CST
This incident affected: Core Platform (Event Processing).
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