Inability to access saved media

Incident Report for Total Expert

Resolved

We have confirmed the service and functionality have been restored.

Posted Apr 25, 2024 - 11:15 CDT

Identified

We have identified the problem and are working on implementing a fix.

Posted Apr 25, 2024 - 10:33 CDT

Investigating

We are currently investigating an issue related to users not being able to access saved media items such as PDF files. This is also impacting the ability of users to generate and view new content.

Posted Apr 25, 2024 - 09:22 CDT

This incident affected: Core Platform (Web Application).