Degraded Functionality: New leads are not routing through dialer

Incident Report for Total Expert

Resolved

This incident has been resolved.

Posted Oct 24, 2023 - 16:50 CDT

Investigating

Currently we are experiencing an issue where new leads are not routing through the dialer via Advanced Lead Management to available agents. We are working on resolving this as soon as possible and will update this page when the issue is resolved or as new updates are available.

Posted Oct 24, 2023 - 16:32 CDT

This incident affected: Core Platform (Web Application).